Shipping & Returns Policy
|The order will be sent directly to your home door via courier or USPS depending on the location. All orders will get processed as soon as order is approved. Occasionally, Loco Wireless & Electronics may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may takes longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may takes longer than usual.
FREE Delivery: Leaves warehouse in 1 – 3 business days once order has been approved.Delivery will takes approximately 2 – 5 business days once the order has left warehouse.Should we have any difficulty to obtain the items that are not in stock, we will contact you during the processing times to notify you and work out the alternative solution.Note: Loco Wireless & Electronics does not ship to PO.BOX therefore physical address must be supplied.
At Loco Wireless & Electronics, we ensure that you will not regret with your purchase. Loco Wireless & Electronics offers 7 days ELF(Early Life Failure) or DOA return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.Loco Wireless & Electronics also offers 14 days POM(Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, Loco Wireless & Electronics reserve the right to refuse the return if the product is not in reasonable condition.Apart from that, Loco Wireless & Electronics also accepted the return that is caused by human error such as wrong description, wrong colors. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applied, wrong item must be in a original condition. You must report the error within 48 hours you received the product.Should any of above scenarios applied, please contact us as soon as possible. This is to ensure the return will be honored. We will evaluate your request and issue you with an email with Return instructions. We may need to get more clarification on the problem reported before we can issue return authorisation this is done to provide enable faster returns processing later. We will cover the freight cost for DOA return and customer will bear the freight cost for POM return.Generally, all refund and replacement will be finalized in 5 – 7 business days from receipt of returned goods. Refunds are paid via the original method of payment used for purchase. .
We strongly recommend you to insurance your order as there might be possibility that you order will be damaged and lost on delivery. Insurance is optional and the fees is all on the product page. The fees vary depending on the value of the goods. Please note that Loco Wireless & Electronics is not liable for any lost item if insurance is not purchased.